Privacy
Addition of Important Information/Right to Data Destruction for November 2024
As part of the platform update, we have cleared all previous historical data.
We have made the following decision regarding this, please read carefully.
How long do we retain your information?
Data Retention Period: We retain your personal data only for as long as necessary to provide services, fulfill contracts, or meet legal obligations. The specific retention period may vary depending on the type of data, its use, and applicable legal requirements. In general, personal data will be retained for 6 months to 1 year, unless required by law or contract to retain it for a longer period.
Regular Deletion and Destruction: To minimize the risk of your personal information being misused, we will regularly delete and destroy personal data that is no longer needed every 6 months or annually. Data cleaning will be carried out according to the following criteria:
- User account is no longer active and has not been used for a certain period of time.
- The user actively requests the deletion of their account or data and no longer requires the data to provide the service.
- The data is outdated or no longer relevant to the service.
Data Erasure Process: We will take reasonable technical and administrative measures to ensure that your personal information cannot be restored or misused during the data erasure process. We audit the erasure process to ensure it meets all privacy protection requirements and implement additional destruction procedures for sensitive data.
Special Circumstances: In certain special cases (such as legal disputes, regulatory requirements, etc.), we may extend the data retention period and provide appropriate notice before deletion. We are committed to always complying with applicable laws and data protection regulations and will determine data retention and destruction based on user needs, service contracts, and legal obligations.
User Rights: Users have the right to request access, modification, or deletion of their personal data at any time. If you have any questions regarding data deletion or retention periods, please feel free to contact us. We will make every effort to respect your requests within the legal framework and handle your data in accordance with the regulations.
Privacy
Effective Date: September 16, 2024
Thank you for visiting the privacy policy of SOSST Crowdfunding (hereinafter referred to as "we" or "the platform"). We deeply understand the importance of protecting personal information, and therefore, we will safeguard your privacy rights in accordance with the provisions of this privacy policy (hereinafter referred to as "this policy").
Before using our platform services, please read and understand this privacy policy carefully to know how we collect, use, store, share, protect your information, and your rights. If you have any questions or suggestions regarding this policy, feel free to contact us at any time.
1. Definition
To ensure you accurately understand this privacy policy, we will first define some key terms:
- Supporter: An individual or organization that supports creative projects through the SOSST crowdfunding platform, providing financial support to help the creator achieve their project goals.
- Creator: An individual or organization that posts and manages crowdfunding projects on the SOSST platform.
- Collaborator: An individual assigned by the creator to help manage the project, distribute rewards, contact supporters, etc., who may have access to or process some of the supporter’s information.
- User: Includes supporters, creators, collaborators, and any other individual who registers, browses, or uses the services of this platform.
II. Information Collection
We collect and receive your personal information through various methods, primarily including the following categories:
1. The information you provided directly
When you register an account, use the platform services, or participate in crowdfunding activities, you may provide the following types of personal information:
- Account Information: Such as your name, email address, phone number, username, password, etc.;
- Verification Information: In certain cases, you may be asked to provide identification materials, such as a photo of your ID card, business license, etc.;
- Transaction Information: Such as credit card number, bank account, payment tool information, etc., used to process your payments and financial transactions;
- Personal contact information: Such as address, postal code, etc., used for distributing rewards, handling shipping matters, etc.
- Social Media Account Information: If you log in or connect to this platform through third-party social platforms (such as Facebook, Twitter, Google), we may obtain your public social account information;
- Feedback and communication records: Including any comments, suggestions, complaints, etc., you provided when contacting us.
2. Information we collect automatically
When you use this platform, we automatically collect some information through technical means, which helps us optimize your experience:
- Device and browser information: Such as your device model, operating system, IP address, browser type, language settings, browsing history, etc.;
- Behavioral data: Including your visit time, page views, click history, dwell time, jump paths, search history, etc.;
- Location data: If you authorize, we may obtain your geographical location data to provide relevant localized services (such as recommending nearby items, reward deliveries, etc.);
- Cookies and similar technologies: We use Cookies, Web Beacons, and other technologies to collect and store information to help you use the platform more conveniently and improve service quality. You can disable Cookies through your browser settings, but this may affect the use of some features.
3. Information collected through third parties
We may also collect your personal information through the following channels:
- Third-party payment platforms: For example, when you make a payment, we collect payment information through third-party payment service providers (such as PayPal). We do not store your payment information directly, but we do receive relevant transaction data;
- Social media platforms: If you log in or share through third-party social media platforms (such as Facebook, Google, etc.), the social platform may provide us with your public information (such as name, profile picture, email, etc.);
- External partners: In some cases, we may obtain your personal information through collaborations with other companies, such as advertising partners, data analytics companies, etc.
III. Information Usage
After we collect your personal information, we will use it for the following purposes:
1. Provide and manage platform services
- Account management: Helps you create and manage your account, ensuring that you can use all the features of the platform properly;
- Project support: Handling your financial support for creator projects, ensuring the success of your payment, and providing relevant support information to the creators;
- Reward management: Distributing corresponding project rewards, products, or services based on your support status;
- Customer support: Responding to your inquiries, complaints, or suggestions, and resolving issues you encounter while using the platform.
2. Personalized services and experience
- Personalized recommendations: Based on your interests, browsing history, and past behavior, we recommend relevant items or content for you;
- Advertising and marketing: We send you ads, promotional information, project updates, etc., within the platform (we customize the ad content based on your interests). You can unsubscribe from these messages at any time.
3. Data analysis and service optimization
- Data analysis: By analyzing your usage data, we optimize platform features, improve user experience, and analyze platform performance;
- Product improvement: Based on collected user feedback and behavior data, we adjust and update platform features or services;
- Security monitoring: Analyze data to identify and prevent potential fraudulent activities, account security issues, etc.
4. Legal and compliance requirements
- Compliance: We may use your personal information to fulfill legal obligations, regulatory requirements, or agreements with you;
- Investigation and fraud prevention: Use your information for risk management and fraud prevention to ensure the secure operation of the platform.
4. Information Sharing and Disclosure
We promise not to sell your personal information to any third party, but we may share or disclose your information in the following circumstances:
1. Sharing with third-party service providers
To ensure the normal operation of the platform, we may share your personal information with the following types of third parties:
- Payment processors: We may need to share payment information with payment service providers to process your transaction;
- Data analytics companies: In order to optimize platform services, we may share some anonymized usage data with data analytics companies;
- Advertising partners: When serving targeted ads based on your interests and usage habits, we may share relevant information with advertising service providers;
- Technical support and maintenance: In order to ensure platform technical services, we may share your information with third-party technical service providers.
2. Sharing with creators and collaborators
If you support a project or participate in a crowdfunding activity, the platform will provide some of your personal information to the project creators and collaborators. This information may include your name, contact information, reward delivery address, etc. The creators or collaborators must handle your information in accordance with this privacy policy and platform rules.
3. Legal compliance and legal procedures
We may disclose your personal information if:
- We believe the disclosure is made to comply with applicable laws, regulations, or government requirements;
- To comply with government investigations, judicial procedures, or other legal processes;
- To mitigate or prevent any illegal activities, fraud, data breaches, and other security risks.
4. Business restructuring
In the event of a merger, acquisition, asset transfer, or other reorganization activities, your personal information may be transferred as part of the assets. We will ensure that the new party continues to adhere to the original privacy commitments.
V. Data Security
We highly value the security of your personal information and have taken reasonable technical and managerial measures to protect your data from unauthorized access, disclosure, modification, or destruction. These measures include but are not limited to:
- Encryption: Sensitive data during transmission (such as payment information) is protected by SSL encryption;
- Access control: We restrict access to your personal information, granting access only to employees or partners when necessary;
- Regular review: Regularly review the platform’s security policies and measures to prevent potential security vulnerabilities.
Although we have implemented multiple security measures, please note that data transmission over the internet cannot be 100% secure, and we cannot guarantee absolute security during transmission.
6. Your rights
Under applicable laws, you have the following rights related to your personal information:
1. Access your information
You have the right to view or request a copy of the personal information we have collected about you at any time.
2. Modify your information
If you find that our information storage is inaccurate, you have the right to request us to update or correct it.
3. Delete your information
In certain circumstances, you can request us to delete your personal information, for example, when you no longer need to use the platform's services or your information is no longer necessary.
4. Withdraw consent
If you previously consented to our use of your personal information, you may withdraw your consent at any time. After withdrawing consent, we will stop processing your personal information, but withdrawing consent will not affect data processing activities before the withdrawal.
5. Data transfer request
You have the right to request that we transfer your personal information to another service provider (if technically feasible).
6. Restriction or objection to processing
You can request us to restrict the processing of certain types of personal information, or object to the processing of your information in specific circumstances.
If you wish to exercise the above rights, please contact us through the following methods.
7. International Data Transfers
We may transfer your personal information to locations outside of your country or region for processing. These regions may not have data protection standards equivalent to those of your place of residence. We will take appropriate legal, technical, and organizational measures to ensure that your personal information is appropriately protected during cross-border transfers.
8. Children's Privacy Protection
We do not actively collect personal information from children under the age of 18. If we become aware that a minor has provided personal information, we will take steps to promptly delete that information.
9. Updates to the Privacy Policy
We may update this privacy policy from time to time based on changes in legal, technical, or business requirements. We will post the updated privacy policy on the platform, clearly stating the update date. Significant changes will be notified to you via email or platform.
10. Contact Us
If you have any questions about this privacy policy or need to exercise your privacy rights, feel free to contact us through the following methods:
- Email:1@sosst.com
Applicable language versions
The Chinese version of this Privacy Policy is the official version, and other language versions are for reference only. In case of any discrepancies or inconsistencies between any translated version and the Chinese version, the Chinese version shall prevail. If you have any questions, feel free to contact the official support team for further assistance.
Below is the further addition for November 2024
Privacy
We take your privacy very seriously and are committed to complying with applicable laws and regulations to protect your personal information. This privacy policy applies to all users worldwide and explains how we collect, use, store, and protect your personal information. If you have any questions or requests regarding the processing of your personal information, you can contact us using the following methods.
Data Protection Officer (DPO) and contact details
In order to ensure that the processing of your personal information complies with legal requirements, we have appointed a Data Protection Officer (DPO). If you have any questions or requests regarding data protection, you can contact our Data Protection Officer through the following contact details:
- Email:1@sosst.com
2. Third-Party Data Sharing and Processing
We promise not to sell your personal information to third parties. However, in the following situations, we may share your information with third parties:
- Service Providers: We work with third-party service providers to offer platform services. Service providers process your personal information only under our instructions and must take appropriate security measures to protect your information.
- Legal Requirements: Your information may be disclosed in accordance with laws, regulations, court orders, or government requests.
- Business Transfer: If we undergo a merger, acquisition, or asset transfer, your personal information may be transferred as part of the transaction.
3. Cookies and Tracking Technologies
We use Cookies and similar tracking technologies to provide a better user experience. You can choose whether to accept these technologies or modify your browser settings to disable them. Specifically, the purposes of our Cookies are as follows:
- Functional Cookies: Used to support the core functions of the website, such as maintaining login status.
- Analytics Cookie: Used to analyze platform usage and help us optimize the user experience.
- Advertising Cookie: Used for personalized advertising and marketing.
If you do not wish to use certain cookies, you can disable them in your browser settings or withdraw your consent through the Cookie settings page we provide.
4. Minor's Personal Information
Our platform does not collect or process personal information from users under 18 years old. If you are a parent or guardian and discover that your child has provided personal information without your consent, please contact us immediately, and we will make every effort to delete the information.
5. Automated Decision-Making and Use of Personal Data
We use automation technologies (such as recommendation systems and personalized ads) to process your personal information to enhance user experience. If you do not wish to participate in such decisions, you can choose not to use the relevant features or request human intervention.
6. Data Minimization Principle
We strictly adhere to the principle of data minimization, collecting only the personal information necessary for providing services, and using it solely for that purpose. If your information is no longer needed for service provision or there are other legitimate reasons, we will delete your personal information.
7. Accuracy of Information
We are committed to ensuring that your personal information is accurate. If you find any inaccuracies or need to update your information, you can correct it through the personal account settings page or by contacting customer support.
8. Cross-Border Data Transfer
As our platform is global, your personal information may be transferred, stored, and processed in the United States and other countries. We are committed to taking appropriate protective measures to ensure the security of your information during cross-border transfers.
Measures for Ensuring Cross-Border Data Transfer:
To ensure cross-border data transfers comply with the requirements of GDPR, Personal Information Protection Law (PIPL), and other privacy laws, we may adopt the following measures:
- Use Standard Contract Terms;
- Use Privacy Shield Agreement;
- Other compliance mechanisms ensure the security of data in cross-border transfers.
9. Region-Specific Privacy Protection
Our privacy policy complies with privacy protection regulations in major regions around the world, including but not limited to:
- European Economic Area (EEA): We comply with the EU General Data Protection Regulation (GDPR) to ensure your personal data is fully protected during processing.
- United States: We comply with applicable privacy laws such as the California Consumer Privacy Act (CCPA).
- China: We comply with the Personal Information Protection Law of China (PIPL) to ensure that personal information is appropriately protected during cross-border transfers.
- Hong Kong: We comply with the Personal Data (Privacy) Ordinance (PDPO) in Hong Kong.
- Japan: We comply with the Japan Personal Information Protection Act (APPI).
We will ensure that your personal data is processed in accordance with applicable privacy laws and provide you with the relevant rights.
10. Your Rights Regarding Personal Data
Under applicable privacy laws, you have the following rights:
- Access Rights: Request to view your personal data that we hold.
- Right to Rectification: Request to correct your personal data.
- Right to Erasure (“Right to be Forgotten”): Request the deletion of your personal data when certain conditions are met.
- Data Portability: Request to provide your personal data in a structured format to facilitate its transfer to other service providers.
- Right to Withdraw Consent: You have the right to withdraw your consent to our processing of your personal data at any time.
To exercise your privacy rights, please contact us by email. 1@sosst.com Or visit our account settings page.
11. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Although we have implemented appropriate security measures, we cannot guarantee the absolute security of data transmission as no method of internet transmission is 100% secure.
12. Dispute Resolution and Applicable Law
This Privacy Policy (particularly the location of the company’s registration) and applicable laws shall govern and be interpreted in accordance with them. If any disputes arise due to this Privacy Policy or personal information processing, you agree to resolve them first through informal discussions. If the dispute cannot be resolved through discussion, you agree to submit the dispute to the competent court in the company’s place of registration.
13. Cross-border Data Transfer and Storage
As our website and services are hosted in the United States, your personal information may be transferred to and stored on servers in the United States. We are committed to taking strict measures to ensure that your personal information is fully protected during the cross-border transfer and storage process. Specific protection measures include:
- Standard Contractual Clauses: In compliance with applicable legal requirements, we use legal tools such as Standard Contractual Clauses (SCCs) to ensure that your personal data is adequately protected during cross-border transfers, in accordance with the EU General Data Protection Regulation (GDPR) and other relevant privacy protection laws.
- Privacy Protection Agreement: We sign privacy protection agreements with service providers and partners to ensure that they comply with data protection requirements and adhere to applicable laws and regulations, including the EU GDPR, California Consumer Privacy Act (CCPA), and others.
- Compliance Requirements: We will review and ensure that all service providers and partners handling your personal information comply with data protection standards and implement appropriate technical and managerial measures to ensure the security of your personal information.
By using our website or services, you agree that your personal information may be transferred and stored in the United States and other countries or regions, and you agree that we will take the necessary measures to ensure its security during transmission and storage.
14. Privacy Policy Update
We may periodically update this privacy policy. If we make significant changes to the privacy policy, we will post an update on the platform or notify you via email. We recommend that you review this privacy policy regularly to stay informed about our latest privacy protection measures.
15. Contact Us
If you have any questions or wish to exercise your privacy rights, please contact us through the following ways:
- Email:1@sosst.com
Applicable language versions
Terms Updates and Changes: The platform reserves the right to update these terms at any time based on actual operational circumstances and legal requirements. All creators should regularly check for updates to the platform's terms to ensure their actions comply with the latest regulations.
"The platform's other terms, including the privacy policy, cookie policy, security responsibilities, terms of use, platform rules, etc., are also included. By using SOSST Crowdfunding services, you are deemed to have agreed to and comply with these terms."
The Chinese version of this Privacy Policy is the official version, and other language versions are for reference only. In case of any discrepancies or inconsistencies between any translated version and the Chinese version, the Chinese version shall prevail. If you have any questions, feel free to contact the official support team for further assistance.
Recommended Text: When visitors leave comments, we collect the data shown in the comment form, along with the visitor's IP address and browser's User-Agent string to help detect spam comments.
Comments
An anonymized string (also known as a hash) generated from your email address may be provided to the Gravatar service to check if you are using the service. The privacy policy of the Gravatar service is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture will be displayed next to your comment.
Media
Recommended Text: If you upload images to this website, you should avoid uploading those that have embedded geolocation information (EXIF GPS). Visitors to this website will be able to download and extract location information from the images on this site.
Embedded Content from Other Websites
Recommended Text: Articles on this site may contain embedded content (such as videos, images, articles, etc.). Embedded content from other sites behaves in the same way as if you visited those other sites directly.
These sites may collect data about you, use cookies, embed additional third-party tracking programs, and monitor your interactions with the embedded content, including tracking your interactions with the embedded content when you have an account on these sites and are logged in.
Who do we share your information with?
Recommended Text: If you request a password reset, your IP address will be included in the password reset email.
Demo Data
Demo Data: On certain pages of our platform, you may see virtual orders or virtual products, or the virtualization of historical products. These are only used to demonstrate the platform's features and help you understand how to operate our system. Please note that this data does not represent actual transactions and will not affect your shopping experience or personal data. All demo data is simulated, and any purchases or payments on the platform must be completed by you in reality. User information in all demo data is anonymized and strictly follows data protection regulations. Rest assured, your real data will not be affected.
As part of the platform update, we have cleared all previous historical data. Currently, all historical data you see on the platform has been converted into demo data to help you familiarize yourself with our platform's features and operations. Please note that this demo data does not represent real user transactions or behaviors and will not affect your personal information or transaction history.
We have anonymized all demo data and strictly comply with data protection regulations to ensure that your real data is always safe and secure.
What rights do you have over your information?
Suggested Text: If you have an account on this site or have left a comment, you can request an export file of the personal data we hold about you, which also includes all the data you have provided to us. You can also request that we erase all personal data about you. This does not include data we are required to retain for administrative, legal, or security purposes.